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Emergency services

Should your pet require emergency veterinary treatment, we are available 24-hours a day, 365 days a year.

Emergency Phone Number (24 hour):  01635 47170

Normal opening hours at our Newbury surgery are Monday to Friday 8am to 7pm and Saturday 8am to 5pm.

Out of Hours

We provide an emergency out-of-hours service for our clients through Donnington Grove Surgery in Newbury. Our Thatcham and Tadley branches are closed out-of-hours.

Our out-of-hours service is for genuine emergencies only.

To reflect the cost of providing an out-of-hours service, there are surcharges for veterinary services which are provided out of hours. They are:

Before 11pm:  £77.15

After 11pm:    £122.15 

On Sunday there is a £14.15 surcharge for cases seen in the morning. Full out-of-hours charges apply after 12pm.

These surcharge fees are inclusive of VAT and correct at time of publishing (September 2016)

Home Visits Out of Hours

We advise clients to bring their pet to the surgery in event of an emergency. We have extensive facilities to deal with emergencies at the surgery, but can only bring limited equipment on a visit. Waiting for the on-call vet to be free to visit may delay your pet receiving the attention they require and the on-call vet may not be equipped to transport your pet to the surgery.

This said, if there are genuine reasons why your pet cannot be brought to the surgery, we will endeavour to accommodate reasonable requests for home visits.

Unregistered Pets

Clients of other practices should contact their own vet for details of their out-of-hours service. We reserve the right to apply an additional surcharge to register out-of-hours if we are not your normal vet.

Cat receiving oxygen therapy
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