This privacy notice provides you with details of how we collect and process your personal data through your use of our website or any data you provide to us in order for us to provide veterinary services to you. This policy was last updated May 2018.
By providing us with your data, you warrant to us that you are over 13 years of age.
Donnington Grove Veterinary Group are the “data controller” and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Donnington Grove Veterinary Group, Oxford Road, Newbury, Berkshire RG14 2JB
Telephone: 01635 47170 (Small Animal)
01634 39039 (Equine)
Email addresses: [email protected]
What information we hold and why
When providing Veterinary Services to you, we collect the following personal information:
· Name and address including postcode
· Email Address
· Contact telephone numbers (mobile and landline)
· Payment Details e.g. bank, debit and credit card details
· Animal Insurance Policy details
The lawful basis for collecting this information is for us to fulfil our contract with you and for our legitimate interests. This may also include using your contact details to send you appointment or vaccination reminders via post, email or SMS.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes or if you wish to make changes to your preferences of how we may contact you. Any changes to be notified via the following emails:
Equine Clients: [email protected]
Pets/Small Animal Clients: [email protected].
When communicating with us, our colleagues will also check with you either verbally or via a printed form if the information we hold is still current.
Who we share your information with
When carrying out veterinary services, we are required from time to time to share your personal information such as name, address and contact details with third parties. These third parties are listed below:
· Laboratories & Drug Organisations (research purposes)
· Referral Veterinary Practices/ Paraprofessionals
· Animal Cremation Services
· Insurers and Pet Health Schemes
· Wetherbys (Stud Book)
· Banking Services
· Debt Collection Agencies
· Law Enforcement Agencies
· Transferring Practices
Keeping in touch
We do on an occasional basis use your data to send out to you information, which we believe, will be of benefit to you and your animals. As a client, you will continue to receive communications via email, phone or SMS, until you advise us that you no longer wish to receive information from us. Such notification can be provided via the following emails
Equine Clients: [email protected]
Pets/Small Animal Clients: sma[email protected].
Your rights under Data Protection Law
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
There may be a legal or other reasons why we need to keep your, information, however, we will inform you of this when you make your request.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
We will keep your Personal Information for as long as you are a client of our Practice and thereafter for as long as any legal claim may be made against the Practice, or our colleagues and for as long as is required to comply with our legal and regulatory requirements including to the HMRC and RCVS.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners/3rd parties who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
How to contact us