Emergency services and office hours
The equine office is open from 8:00am to 6:00pm, Mon-Fri and 9:00am to 12:00pm on a Sat. The office is staffed with equine secretaries who are fully conversant with client needs and vet availability via our computerised diary system. Please book all routine work by contacting the office during normal hours. For emergencies, outside of normal hours, the equine office number will be answered by a member of our nursing staff who may not be as familiar with equine client requirements, please be patient.
Equine account queries will be answered from 8:00am to 4:00pm, Mon-Fri.
The clinic is set up to receive horses on a first opinion or referral basis at any time of day or night. Routine admissions are expected to be presented at the clinic between 8:00am and 5:30pm, Monday to Friday or outside these hours by prior appointment. On arrival please report to a member of staff before unloading your horse.
Emergencies will obviously be admitted as and when they occur, and there will always be veterinary and nursing staff available to help you on your arrival to make an assessment of your horse and take a full history.