Admitting/collecting a horse
Arrival, loading and unloading
On arrival during normal hours follow the signs through the car park and the automatic gates into the Yard. Please then report to a member of staff before unloading your horse. Outside of normal hours you will need to call our duty staff to gain entry to the Yard.
If your horse is difficult to load/unload please ask for assistance. We have a long loading ramp and custom built partitions to help in this process. At busy times, the car park may become quite congested so please feel free to ask a member of staff to help with turning/ parking.
If your horse arrives with a potentially infectious disease, we have a separate set of isolation boxes from which we can administer barrier nursing until the disease has been diagnosed and resolved. If your horse is suffering from a potentially contagious disease at admission e.g. Ringworm, diarrhoea, please make sure that a member of staff has been made aware of the problem.
Administration and documentation
On arrival we will need to take some administrative details and check documentation. You will be asked for your name, the name of your horse, your contact details and phone numbers, and if your horse is likely to be undergoing a surgical procedure, you will be expected to sign a consent form. You must also bring the horse's passport, which should have the relevant section signed preventing the entering of the human foodchain. The passport is legally required to travel and stay with the horse at all times, including whilst your horse is with us. We will take custody of the passport and secure it in a locked safe.
For clients who do not already have an account with the practice credit card details will also be required.
Tack and special diets
All horses will be tagged in their mane to prevent any confusion once admitted. You are expected to provide rugs for your horse suitable for the season, but not a headcollar. Please give details of any particular dietary requirements, and if your horse is a particularly fussy eater, you may wish to provide your own food. Horses will be automatically starved for 12 hours prior to elective surgery and possibly for much longer in colic cases. However every attempt is made to maintain a patients condition whilst with us.
When your horse is ready to come home, you will be informed and we would appreciate prompt removal. Not only does this save you unnecessary expense, but there is often pressure for box space and your horse may be occupying a box required by a more urgent case. Obviously nothing will be discharged before we are fully satisfied.
At the time of discharge, please remember to bring a headcollar, take all your rugs and make sure you fully understand the discharge instructions and the administration of any further treatment. If in any doubt, please ask a member of staff.
For directions to our Donnington Surgery see Surgery location and directions